Privacy Policy
Last updated: 21 August 2025
At The Lemon Desk, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.thelemondesk.co.uk) or work with us.
By using this website or our services, you agree to this policy.
1
Who We Are
The Lemon Desk is a Virtual Assistant business run by Manette Pisani, a sole trader registered in the UK.
We are registered with the Information Commissioner’s Office (ICO).
If you have any questions, you can contact us at:
📧 hello@thelemondesk.co.uk
2
What Information We Collect
We may collect and process the following information:
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Personal details (name, email address, phone number, postal address) if you contact us.
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Business details (such as company name, role, and industry) to provide our services.
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Website usage data (IP address, browser type, pages viewed) is collected through cookies and analytics tools.
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Payment information (only when relevant for services, processed securely via third-party providers such as QuickBooks or Monzo – we do not store card details).
3
How We Use Your Information
We use personal data to:
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Respond to enquiries and provide services.
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Manage bookings, contracts, and invoicing.
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Keep business records for legal, accounting, and tax purposes.
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Improve our website and client experience.
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Send occasional updates about our services (only if you have opted in).
4
Sharing Your Information
We will never sell your data.
We may share your data with:
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Trusted third parties who support business operations (e.g., accounting software, email providers, secure cloud storage).
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Legal authorities if required by law.
All third parties are required to keep your data secure and only use it for agreed purposes.
5
How We Store Your Information
We take data protection seriously. Your information is stored securely on password-protected systems.
We keep personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., HMRC requires financial records to be kept for 6 years).
6
Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request corrections if your data is inaccurate.
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Request deletion of your data (unless we are legally required to keep it).
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Object to or restrict how we process your data.
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Withdraw consent where processing is based on consent.
To exercise your rights, please email: hello@thelemondesk.co.uk
If you are not satisfied, you also have the right to complain to the ICO: www.ico.org.uk.
7
Cookies
This website uses cookies to improve your browsing experience and analyse traffic. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
8
Updates to This Policy
We may update this Privacy Policy from time to time. Please check this page for the latest version.